BridgeTrak Help Desk Software 7.0 Build 16
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.
BridgeTrak Help Desk Software 7.0 Build 16 was released by ScriptLogic (Pittsburgh PA Office) on Saturday 26 January 2008. Its known requirements are : Pentium Processor700mhz+, 512MB RAM, 80mb.
BridgeTrak Help Desk Software will run on Windows 2000 and Windows XP.