Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.
This software is a commercial software. You will be able to download and test BridgeTrak Help Desk Software during a certain period of time, then, if it does what you need, you will have to acquire the full version from BridgeTrak Help Desk Software publisher. The BridgeTrak Help Desk Software 7.0 Build 16 free trial version contains an installer and an uninstaller, and has a size of 46207 Kilobytes.
For additional information and support request, please contact directly BridgeTrak Help Desk Software publisher.
BridgeTrak Help Desk Software Screenshot
